Choose the Booking Method That Works Best for You

Book Online

Use the official booking page to review availability and continue with a direct online reservation.

Open Booking Engine

Book Directly

Call the hotel for availability, special requests, group bookings, or stay arrangements that need direct coordination.

Call the Hotel

Reservation by Email

Send your preferred stay dates, room preference, and guest count to the hotel team for follow-up assistance.

Send Reservation Email

Event and Group Stays

Planning a meeting, wedding, or group event? Contact the hotel team to coordinate rooms, schedules, and venue needs together.

Contact the Team

Before You Book

Preparing a few details in advance helps the reservation process feel faster, clearer, and easier to confirm.

  • Preferred stay dates
  • Number of guests and room preference
  • Special requests or event information
  • Best phone number or email for confirmation

Browse Rooms First

Need a Custom Stay Arrangement?

For special schedules, event blocks, or room coordination for a larger group, the hotel team can assist directly by phone or email.

Contact the Hotel Team

Booking Guide

Reservation FAQ and Booking Notes

Helpful reminders before you complete a booking or contact the hotel team for a more tailored stay arrangement.

Check-in Support

Keep your booking name, contact number, and planned arrival time ready so the hotel team can assist more quickly if your plans change.

Direct Booking Help

For event stays, multiple rooms, or special requests, contacting the hotel directly is the fastest way to align room type, schedule, and guest needs.

Room Availability

Availability and rates may change according to stay dates and occupancy. Final room confirmation follows the active inventory at the time of booking.

How can I make a reservation at Grand Mahkota Hotel Pontianak?

You can reserve through the official booking engine, call the hotel directly, or send a reservation request by email.

Can I contact the hotel for group bookings or event stays?

Yes. Group stays, event room blocks, and corporate accommodation requests are best handled directly by the hotel team through phone or email.

What information should I prepare before booking?

Prepare your preferred stay dates, guest count, room preference, any special requests, and a contact number or email for confirmation.

Can room availability and rates change?

Yes. Availability and rates can change depending on the stay period, room demand, and promotional offers running at the time.

How do I ask about a specific room category?

You can review the room details on the Rooms page first, then contact the hotel directly if you want help selecting the right room category.